Returns & Refunds Policy

Last updated: June 2026

We want you and your pet to love every TrendWag purchase. If something isn't right, this policy explains how returns and refunds work.

Are returns accepted?

Yes. We accept returns on eligible items. To be eligible, an item must be unused, in the same condition that you received it, and in its original packaging. Certain items cannot be returned for health and safety reasons (for example, used grooming tools, opened consumables, or items marked as final sale); any such exclusions are noted on the product page.

Return request window

You have 30 days from the delivery date to request a return. Requests made after 30 days may not be accepted.

How to initiate a return

To request a return, please contact us using the contact form.

1. Submit the contact form with your order number and the item(s) you wish to return.
2. Include the reason for the return and, if applicable, photos of the item.
3. Our team will reply within 1–2 business days with return authorization and step-by-step return shipping instructions.

Please do not ship items back before receiving return instructions, as unauthorized returns may not be processed.

Refund processing timeline

Once we receive and inspect your returned item, we will email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle for the refund to appear on your statement.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery using the contact form and include your order number and photos of the issue. We will arrange a free replacement or a full refund at no extra cost to you, including any return shipping for the affected item.

Return shipping costs

For change-of-mind returns, you are responsible for return shipping costs. For damaged, defective, or incorrect items, TrendWag covers return shipping.

Contact us

Questions about a return or refund? Please contact us using the contact form. We aim to respond as soon as possible, typically within 1–2 business days.