Shipping Policy

Last updated: June 2026

This policy explains how and when TrendWag ships orders placed on trendwag.com. Our focus is on US-based pet parents.

Order processing time

Orders are processed within 1–3 business days (Monday through Friday, excluding US public holidays) after your payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day. You will receive an order confirmation email as soon as your purchase is complete.

Typical US shipping time

After processing, standard delivery within the United States typically takes 3–7 business days. Total estimated time from order to delivery is therefore approximately 4–10 business days. Delivery estimates are not guaranteed and may vary based on your location and carrier conditions.

Tracking information

Once your order ships, we will email you a tracking number and a link to track your package. Please allow up to 48 hours after you receive the email for tracking details to become active with the carrier. If you do not receive tracking information within 5 business days of your order, please contact us using the contact form.

Delays and exceptions

Delivery times may be longer than estimated during peak seasons, promotional periods, or due to circumstances outside our control, including carrier delays, severe weather, customs or regional restrictions, and incorrect or incomplete shipping addresses. If your order is significantly delayed, we will do our best to keep you informed. If an item is out of stock after you order, we will notify you and offer a replacement or a full refund.

Shipping costs and destinations

Any applicable shipping costs are shown at checkout before you pay. We currently ship to addresses within the United States. If we are unable to ship to your location, this will be indicated at checkout.

Contact us

For shipping questions, please contact us using the contact form. We aim to respond as soon as possible, typically within 1–2 business days.